Privacy and Cookies

Low Carbon Contracts Company and Electricity Settlements Company privacy notice

INTRODUCTION

We, Low Carbon Contracts Company, and Electricity Settlements Company, respect your privacy and are committed to protecting your personal data. This privacy notice informs you about how we look after your personal data when you visit our website or communicate with us in any way and tells you about your rights and how the law protects you.

1. IMPORTANT INFORMATION AND WHO WE ARE
2. THE DATA WE COLLECT ABOUT YOU
3. HOW YOUR PERSONAL DATA IS COLLECTED
4. HOW WE USE YOUR PERSONAL DATA
5. DISCLOSURES OF YOUR PERSONAL DATA
6. INTERNATIONAL TRANSFERS
7. DATA SECURITY
8. DATA RETENTION
9. YOUR LEGAL RIGHTS
10. DATA PROTECTION COMPLAINTS

1. IMPORTANT INFORMATION AND WHO WE ARE

PURPOSE OF THIS PRIVACY NOTICE

This privacy notice aims to give you information on how we collect and process your personal data through your use of this website, including any data you may provide by signing up to our stakeholder updates, participating at an event, contacting us (through the website, through email or otherwise) or any other such interaction.

This website is not intended for children and we do not knowingly collect data relating to children.

Please read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we use your data. This notice supplements other notices and is not intended to override them.

CONTROLLER

Low Carbon Contracts Company and Electricity Settlements Company are the controller and responsible for your personal data (collectively referred to as “we”, “us” or “our” in this privacy notice).

We have appointed a Data Protection Officer (DPO) who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this notice, including any requests to exercise your legal rights, please contact the DPO using the details set out below.

CONTACT DETAILS

Our full details are:

Full name of legal entity: Low Carbon Contracts Company LTD and Electricity Settlements Company LTD

Name and title of DPO: Allison Sandle, General Counsel & Company Secretary

Email address: DPO@lowcarboncontracts.uk

Postal address: 10 South Colonnade, Canary Wharf, London, E14 4PU

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

CHANGES TO THE PRIVACY NOTICE AND YOUR DUTY TO INFORM US OF CHANGES

This version was last updated on 02 December 2025, taking in to account recent changes to the Data Protection Act and UK GDPR. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

THIRD-PARTY LINKS

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

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2. THE DATA WE COLLECT ABOUT YOU

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
• Contact Data includes postal address, email address and telephone numbers.
• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
• Profile Data includes your username and password, your interests, feedback, and survey responses.
• Usage Data includes information about how you use our website and tools.
• Communications Data includes your preferences in receiving communications from us.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

We do not collect any Special Categories of Personal Data about you (e.g. details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, data about your health, genetic and biometric data). Nor do we collect any data on criminal convictions and offences.

IF YOU FAIL TO PROVIDE PERSONAL DATA

If we need to collect personal data, and you fail to provide that data when requested, we may not be able to deliver on an arrangement we have with you. For example, we may have to cancel your place at an event or your subscription to a stakeholder update but we will notify you if this is the case at the time.

3. HOW IS YOUR PERSONAL DATA COLLECTED?

We use different methods to collect data from and about you including through:

• Direct interactions. You may give us your Identity Data or Contact Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when applying to attend an event], accessing the transparency tool on our website; subscribing to our newsletters, stakeholder updates, publications or similar; requesting communications to be sent to you; entering a survey; or giving us feedback.
• Third parties or publicly available sources. We may receive personal data about you from third parties and public sources as follows.
  • Technical data from analytics providers and search information providers.
  • Identity and Contact Data from publicly available sources such as Companies House.

4. HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when the law allows us to. Most commonly, we will use it as follows:

• Where we need to perform a contract we are about to enter into or have entered into with you.
• Where we need to comply with a legal or regulatory obligation.

If you have signed up for any of our information services, such as stakeholder bulletins, or attended any of our events, you may receive an annual stakeholder survey from a trusted third party acting on our behalf. When sending this out we may rely on legitimate interest, as the survey is used to improve the company’s performance and our services to you. We would rely on consent to send third party direct communications to you via email for any other purpose. You have the right to withdraw consent to communications at any time by Contacting us.

PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA

We have set out in a table below, a description of all the ways we plan to use your personal data, and the legal bases we rely on to do so. We may process your personal data for more than one lawful ground depending on the specific purpose for which we use your data. Please Contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

COMMUNICATIONS

We strive to provide you with choices regarding certain personal data uses, particularly around communications. We have established the following personal data control mechanisms:

EVENT INVITATIONS AND COMMUNICATIONS FROM US

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what is of interest to you. This is how we decide which events and communications may be relevant for you.

You will receive communications from us if you have requested information from us or subscribed to stakeholder updates or other communications from us, or if you provided us with your details when you registered for an event, and in each case, you have not opted out of receiving communications.

THIRD-PARTY COMMUNICATIONS

We will get your consent before we share your personal data with any entity. If you have signed up for any of our information services, such as stakeholder bulletins, or attended any of our events, you may receive an annual stakeholder survey from a trusted third party acting on our behalf. When sending this out we may rely on legitimate interest, as the survey is used to improve the company’s performance and our services to you.

You can ask us or third parties to stop sending you communications at any time by Contacting us .

CHANGE OF PURPOSE

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. For an explanation of how the processing for the new purpose is compatible with the original purpose, please Contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

5. DISCLOSURES OF YOUR PERSONAL DATA

We may have to share your personal data with service providers acting as processors based in the EU who provide IT and system administration services and/or professional advisers who provide professional services for the purposes set out in the table in paragraph 4 above. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6. INTERNATIONAL TRANSFERS

We do not transfer your personal data outside the European Economic Area (EEA); however, some of our external third parties work with sub-processors outside the European Economic Area (EEA) and their processing of your personal data will involve a transfer of data outside the EEA. We contractually require that, whenever they transfer your personal data out of the EEA, they ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented: we require that personal data is given the same protection it has in Europe; or where US based sub-contractors are used, they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between Europe and the US.

7. DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. DATA RETENTION

HOW LONG WILL YOU USE MY PERSONAL DATA FOR?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

9. YOUR LEGAL RIGHTS

You have rights under data protection laws in relation to your personal data:

Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, but we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain tools or communications to you. We will advise you if this is the case at the time you withdraw your consent.

If you wish to exercise any of the rights set out above, please contact us via dpo@lowcarboncontracts.uk.

NO FEE USUALLY REQUIRED

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

WHAT WE MAY NEED FROM YOU

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

TIME LIMIT TO RESPOND

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

10. DATA PROTECTION COMPLAINTS

You have a right to submit a data protection complain to us if you are unhappy with how we have handled your personal data. This may include:

• how we have responded to Data Subject Right’s Requests that you have submitted and that we have responded to.
• where you have been impacted by a data breach involving LCCC; or
• how we have used and processed your personal data.

SUBMITTING YOUR COMPLAINT

If you wish to exercise you right to submit a data protection complaint you can do so by emailing the details of your complaint to DPO@lowcarboncontracts.uk.

In order for us to process and respond to your complaint without undue delay, when submitting your data protection complaint please proved details of what:

• the complaint relates to (e.g. response to a SAR or how we have processed your personal data).
• any relevant time periods (e.g. when you submitted, and we responded to you Data Subject Right’s request), and
• the reason for you complaint

ACKNOWLEDGING YOUR COMPLAINT

Once we have received your data protection complaint, we will acknowledged your complaint in writing within 30 days. The acknowledgement will include details on the steps we will take as part of responding to your complaint

WHAT WE MAY NEED FROM YOU

To enable us to process your data protection complaint, we may need to request specific information from you to help us confirm your identity. If the complaint is submitted on your behalf (e.g. family member or solicitor), we will also check to ensure the persons submitting the compliant are authorised to do so. This is a security measure to ensure that personal data or any actions or activities taken in response to your complaint is not disclosed to any person who has no right to receive it.

We may also contact you to ask you for further information in relation to your request to enable us to respond to your complaint without undue delay.

If we need to confirm your identity or require any additional information to aid us in processing and responding to your complaint, we will endeavor to request this information as part of acknowledging your complaint.

TIME LIMIT TO RESPOND

We will respond to your complaint without undue delay after receiving your complaint and we will keep you informed of progress, including when we expect to provide a response to your complaint.

DATA PROTECTION COMPLAINTS PROCEDURE

We are required to provide further details on how we process Data Protection Complaints. These are set out within our or Data Protection Complaints Procedure, which you can access here.

WHAT YOU CAN DO IF YOU ARE UNHAPPY WITH THE RESPONSE TO YOUR COMPLAINT

If you are unhappy with our response to your data protection complaint, you have the right to complain to the ICO. Details on how to make a complaint to the ICO can be found here: Make a complaint about how an organisation has used your personal information | ICO.

Please note that if you have not gone through our data protection complaints process prior to submitting a complaint to the ICO, they may ask you to submit a complaint to us first prior to them processing your complaint.

Cookies

Low Carbon Contracts Company and Electricity Settlements Company cookie policy

INTRODUCTION

1. WHAT ARE COOKIES
2. ESSENTIAL COOKIES
3. NON-ESSENTIAL COOKIES

WHAT ARE COOKIES

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Our site uses both essential and non-essential cookies. By selecting the "-Reject All Non Essential Cookies" button in the cookies consent box it will deactivate all non-essential cookies.

Alternatively, most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.

To opt-out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout. You can also use the NAI service to opt-out of other organisations that use interest-based advertising, visit https://optout.networkadvertising.org/?c=1. If you have additional questions about our use of Cookies, please Contact us.

ESSENTIAL COOKIES

We use essential cookies to manage performance, and security of our site, and are strictly necessary for the website to function.

NON-ESSENTIAL COOKIES

Non-essential cookies are cookies that are useful, and in many cases, vital to the website owner in managing their site, but are not strictly necessary for users to interact with the site in any given browsing session. These cookies are disabled when you select the "Reject All Non Essential Cookies " button.

A breakdown of the Essential and Non-Essential Cookies we use, is set out below

Google Analytics

Google Analytics uses cookies to measure user-interactions in a manner that helps website owners understand how users view their site content. As a user navigates between web pages, Google Analytics provides website owners JavaScript tags (libraries) to record information about the page a user has seen, for example, the URL of the page. The Google Analytics JavaScript libraries use HTTP Cookies to "remember" what a user has done on previous pages/interactions with the website.

Vimeo Player

Our site utilises embedded videos to better convey messages to our users. We embed videos from Vimeo. When you access these sites, they may drop their own cookies, including non-essential cookies, which LCCC does not have control over. But if you do not view these videos, third-party cookies from Vimeo would not be installed on your device.